Support
We do not encourage self-repairing or troubleshooting. But in some cases, troubleshooting may help to lessen or prevent the product from being excessively damaged.
In such instances, please have your user manual and follow the guides for troubleshooting indicated in it. It has a step-by-step guide in reprogramming and other methods you may need to perform.
If the problem persists, please reach us through our support email at support@ledonlinesale.com to further assist you.
LEDonlinesale is 24/7, ready to serve you. Please allow us ample time to process your inquiries upon receipt of your messages.
You may contact us for more information and assistance at support@ledonlinesale.com.
Our care and support do not end after product delivery. It goes a long way throughout an extended period of time.
Our team is 24/7 ready to address your needs whether it is for installation, maintenance procedures, customization, product inquiry, and troubleshooting.
Other services we provide are refund and replacement, warranty services, maintenance, installation, customization, and more. Please reach us if you have further inquiries.
All of our products are covered with warranty services. Depending on the product type and price, it may vary from 3 to 10 years.
For a more precise warranty guide and terms, please reach us at manager@ledonlinesale.com.
Order tracking comes in two-way. You may track orders by logging into your account, going to ‘Orders,’ and checking on the status of your ordered products.
In cases where the status may not seem updated, or the product is not moving, please reach us so we can directly connect with our logistics partners.
Each product comes with a user manual. The user manual shows product descriptions, functions, and settings. It also has guides for simple troubleshooting, product operation, parameter guide, parts and definitions, and other important reminders and terms.
If the delivered product does not have a user manual, please tell us immediately and contact our team.